Cancellation Policy

If you need to cancel or change your appointment, please provide at least 12-24 hours’ notice. Failure to do so will result in a 50% of consult cost cancellation fee except in the case of a family or medical emergency. This will be payable via invoice. Late arrivals will not receive an extension of scheduled service times and will be responsible for full-service fee.

If you make a prepayment online and wish to reschedule (giving 24hours notice) your payment will be credited to your account to be used at next appointment. If you make a prepayment with an online booking and wish to cancel appointment, payment will be credited to your account for future bookings. For change of mind bookings, you will get a refund of 80% of booking cost and account will be credited 20% of booking cost to be used at a later date.

Payment Policy

Payment is to be made by card at the end of appointments. If you’re receiving a Zoom/phone appointment your invoice will be emailed to you and must be paid within 24 hours. Any items purchased in-store must be paid for on the day. All online prescriptions must be paid prior to items being dispatched.